Refund policy

Last updated: 3 November 2026

This Cancellation, Returns and Refunds Policy applies to The Memory Box, operated by DIGITAL BIZ SOLUTION.

Cancellation before dispatch

You may request cancellation at any time before your order is dispatched by emailing or calling us with your order number. There is no cancellation fee before dispatch. If prepaid, an accepted cancellation receives a full refund. Once dispatched, the return process below applies. If we cancel an order because an item is unavailable or we cannot fulfil it, any amount collected will be refunded in full.

7-day returns for unused kits

Request a return within 7 calendar days of delivery. For a change-of-mind return, the kit must be unused, unassembled and complete, with its original packaging, protective films and adhesive liners intact. Items that have been assembled, personalised by you, used or damaged after delivery are not eligible for change-of-mind returns. This does not exclude claims for a product defect, incorrect item or a problem that was present when delivered.

Damaged, defective, missing or wrong items

Please contact us promptly, preferably within 7 days of delivery, with your order number and clear photos of the item and packaging. We will investigate and arrange an appropriate replacement or refund. An unboxing video is helpful if available but is not mandatory. For a confirmed defective, damaged, missing or incorrect item, we bear reasonable return and replacement shipping costs. If a replacement is unavailable, we will offer a refund.

How to return and who pays

Contact us first for return approval and instructions. Send an approved return within 7 calendar days of receiving those instructions. For change-of-mind returns, you pay the actual return courier charge; use a tracked service and retain proof of dispatch. We do not charge a restocking fee. Do not send a parcel cash-on-delivery to us. We will provide the correct return address and tell you whether a pickup is available.

Refund method and timeline

We inspect returned items and communicate the refund decision within 3 working days of receipt. Approved refunds are initiated within 2 working days of approval and normally reach you within 7–10 working days of approval, depending on your bank or payment provider.

  • Prepaid orders: refunds go to the original payment method through the payment provider.
  • Cash-on-delivery orders: approved refunds are sent by bank transfer or UPI to details securely confirmed with the customer. We never ask for your PIN, OTP or card security code.
  • The refund is based on the amount actually paid for the returned items, after any applicable discount. For an entire order returned because of our error or a confirmed defect, any delivery/COD charge paid for that order is also refunded.

If a refund has not arrived within 10 working days of approval, contact us so we can trace it with the payment provider. For a failed or duplicate payment, share the transaction reference and order details; we will investigate and refund any duplicate amount confirmed as received.

Consumer rights

This policy does not limit rights or remedies available under applicable Indian consumer law, including for defective or misdescribed goods, non-delivery or other legally covered cases.

Questions? Email abdalshaikhh800@gmail.com or call +91 70210 27586. Full business details are on our Contact information page.