Shipping policy

Last updated: 3 November 2026

This policy applies to orders placed with The Memory Box at thememorybox.in, operated by DIGITAL BIZ SOLUTION.

Where we deliver and shipping charges

We deliver within India to PIN codes serviced by our courier partners. Standard shipping is free on all orders. Cash on delivery is available where offered at checkout; any COD or other applicable charge is shown before you confirm your order. We do not currently offer international delivery through this website.

Dispatch and delivery estimates

  • Orders are normally processed and dispatched within 1–3 working days after order confirmation and, for prepaid orders, successful payment.
  • Delivery normally takes 3–7 working days after dispatch. Remote locations may take up to 10 working days after dispatch.
  • Working days are Monday to Saturday, excluding public holidays. Any product-specific estimate shown before purchase takes precedence.

These are estimates, not guaranteed dates. Severe weather, courier disruptions, public holidays or an incomplete address may cause delays. If there is a significant delay or an item becomes unavailable, we will contact you with an updated estimate and available cancellation/refund options.

Tracking and delivery details

Tracking details are shared through the contact information provided with your order once the shipment is dispatched. Please provide a complete address, correct PIN code and reachable phone number. Contact us promptly to request an address correction before dispatch; changes after dispatch depend on courier availability.

Missing, damaged or delayed deliveries

If tracking shows delivered but you have not received the package, or a package arrives damaged, contact us promptly with your order number. Photographs of damaged packaging and items help us investigate. We will coordinate with the courier and offer an appropriate replacement or refund for confirmed loss, damage or an incorrect item. Your statutory consumer rights remain unaffected.

See our Cancellation, Returns and Refunds Policy for the applicable process.

Questions? Email abdalshaikhh800@gmail.com or call +91 70210 27586. Full business details are on our Contact information page.